Tec-Know Solutions is an IT
consultancy firm with extensive experience supporting NGOs in Kenya, Somalia,
and Tanzania since 2014 and has a deep understanding of the region's unique IT
challenges and requirements.
We specialize in Microsoft 365
solutions, including Copilot and mobile device
management (MDM) solutions like Microsoft Intune and Ivanti.
Our expertise extends to cloud solutions across major platforms such as Azure,
AWS, and GCP. We leverage industry best practices and frameworks such as the
Microsoft Cloud Adoption Framework, the Azure Well-Architected Framework, to
build reliable, secure, and performant workloads that deliver a high return on
investment (ROI). Furthermore, we adhere to ITIL framework principles to ensure
strict adherence to agreed-upon Service Level Agreements (SLAs).
Tec-Know Solutions offers a
comprehensive suite of IT services tailored to the specific needs of NGOs:
We provide comprehensive IT
support and helpdesk services, ensuring smooth and efficient technology
operations. Our services include:
·
User,
Access, and Identity Management: Streamlined user onboarding and offboarding, access control, and identity management using
Microsoft Entra ID and other relevant tools.
·
Hardware
and Software Support: Proactive maintenance, troubleshooting, and support for all hardware
and software, minimizing downtime and maximizing productivity.
·
Helpdesk
Support: A dedicated helpdesk with
defined SLAs for incident resolution and request fulfilment. We offer various support
channels (phone, email, and online portal) for convenient access.
Our network management services encompass the design, implementation,
and maintenance of robust and secure network infrastructure:
·
LAN/WAN
Management: Management
of local and wide area networks, ensuring seamless connectivity and optimal
performance.
·
Network
Security: Firewall
management, intrusion detection/prevention, and vulnerability assessments to
protect your network from cyber threats.
·
Wireless
Network Management: Design and implementation of secure and reliable wireless networks.
·
Network
Optimization: Traffic
shaping, QoS implementation, and network monitoring
to optimize network performance.
We have
experience working with Cisco products, including Cisco Meraki solutions (for
simplified network management and cloud-based control). Other products are
Juniper SRX series firewalls (for robust security) and Ubiquity, Aruba, TP-Link
for wireless network access. We can advise on the best fit for your needs.
We offer secure remote access
solutions on Cisco and Juniper routers and firewalls, including:
·
Site-to-Site
VPNs: Secure connections between
multiple locations (e.g., your offices and field locations).
·
Point-to-Site
VPNs: Secure access for individual
users connecting remotely to your network using Juniper Secure Connect and Cisco
AnyConnect VPN clients, providing secure and reliable VPN connectivity for your
team.
We offer a range of security,
governance, and compliance services to protect your data and ensure adherence
to regulations:
·
Cybersecurity
Services: Threat
intelligence, vulnerability management, security audits, incident response, and
security awareness training.
·
Microsoft
Defender: We can
implement and manage the full suite of Microsoft Defender products (Defender
for Endpoint, Defender for Office 365, Defender for Identity, Defender for
Cloud, etc.) to provide comprehensive protection against various cyber threats.
·
Governance
and Compliance: We leverage Microsoft Purview to ensure compliance with relevant
regulations and industry best practices. This includes data loss prevention
(DLP), eDiscovery, and information governance.
Tec-Know has expertise in data
analytics using Microsoft Fabric, which includes Power BI. We can help you with:
·
Data
Integration: Connect
to various data sources and integrate them into a unified data platform.
·
Data
Visualization: Create
interactive dashboards and reports using Power BI to gain insights from your
data.
·
Data
Analysis: Perform
advanced analytics to identify trends, patterns, and opportunities.
We have experience developing
mobile data collection and analysis tools using open-source solutions such as
ODK, CommCare, and KoboToolbox.
We can help you:
·
Design
and develop mobile data collection forms.
·
Deploy
and manage mobile data collection platforms.
·
Analyze and visualize collected data.
·
Create
insightful reports to stakeholders such as donors.
We offer customized IT training
programs to empower your staff and maximize their technology proficiency. This
includes training on M365 applications, security best practices, and other
relevant topics.
•
Proven expertise in supporting NGOs in East Africa
•
A pioneer in enabling NGOs adopt AIs such as Copilot
and LLMs such as ChatGPT, Claude and Gemini to
enhance staff productivity and program management.
•
Certified professionals in Microsoft, Azure, AWS, and cybersecurity
•
Strong focus on cybersecurity, governance, and compliance
•
Advanced data management and analytics capabilities using Microsoft Fabric
and Power BI and open source solutions
•
Customized IT training for organizational capacity building
List of organization
we have worked with and contact person.
1.
Phoebe Mungai, Country Director, Kenya - The
Oslo Centre
2.
Stephen Maribie, Country Director, Tanzania -
The Oslo Centre
3.
Abdifatah Bashir, Executive Director - Somali One (NGO based
in Somalia)
4.
Mohamed Abdirizak, Executive Director – FDG Synergy
(NGO based in Somalia)
5.
Raymond Kirui, Managing Director, SoftNet Business Systems
Tec-Know Solutions is committed to providing top-tier IT
services that enhance SIF’s operational efficiency, security, and scalability.
We look forward to collaborating with SIF to implement a robust IT
infrastructure that aligns with your mission and objectives.
For
further discussion, please contact us at:
Email:
info@tec-know.africa
Phone:
+254727771107
Prepared by: Tec-Know Solutions